Last updated: 9th November 2024

MACE Qatar Contracting and Engineering Company W.L.L. ("we," "us," or "our") is committed to protecting the privacy of users ("you," "your") of our GeoMACE Mapping Application ("GeoMACE"). This Privacy Policy explains how we collect, use, and share your personal information and data related to governmental and mapping services. By using GeoMACE, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• User Account Information: To create an account, we may collect your name, email address, phone number, organization, job title, and a password.

• Contact Information: When you communicate with us, we may collect your contact details and any other information you choose to provide.

b. Location Information

• Real-time Location: GeoMACE may collect your location to provide accurate mapping and navigation features. This is necessary for features such as tracking project sites, real-time asset management, and monitoring weather events.

• Stored Location Data: We may also collect and store location data related to specific projects, assets, or government-authorized infrastructure points.

c. Usage Data

• App Usage Information: We collect data on how you use GeoMACE, including features accessed, time spent on different modules, search queries, and interaction logs to improve the app's functionality.

• Device Information: Information such as your device type, operating system, unique device identifiers, and network information may be collected.

d. Governmental and Project Data

• Authorized Data Access: GeoMACE integrates data provided by governmental entities and authorized data sources, such as the Public Works Authority, Kahramaa, and Qatar Rail. This data may include asset details, project progress, environmental data, and weather information.

• Data from ArcGIS Services: The app is integrated with the ArcGIS Online Service to provide mapping and geographic analysis. Data retrieved from ArcGIS may include base maps, spatial datasets, and analytics results necessary for project management.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

• Providing Core Services: To deliver accurate mapping, navigation, and asset management services through GeoMACE.

• Governmental Compliance: To fulfill our obligations when collaborating with government authorities and ensure data accuracy and security.

• Enhancing User Experience: Analyzing usage patterns to improve the app’s functionality, user interface, and performance.

• Security and Fraud Prevention: Ensuring the app’s integrity, protecting against unauthorized access, and monitoring for suspicious activity.

• Communicating with Users: Sending notifications, updates, and important information about the app’s features or policy changes.

3. How We Share Your Information

We do not sell or trade your personal information. However, we may share information under the following circumstances:

a. With Governmental Entities

• When working on collaborative projects or sharing necessary data for infrastructure development, maintenance, and monitoring as mandated by agreements with government authorities.

b. With Third-Party Service Providers

• We may use third-party services to support our app (e.g., cloud hosting, analytics, email services). These providers have access to limited information only to perform services on our behalf.

c. Legal Requirements

• We may disclose information if required by law, court order, or governmental regulations, or to protect the safety and security of our users or the public.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, use, or disclosure, including:

• Data Encryption: All data transmissions between your device and our servers are encrypted using industry-standard encryption protocols.

• Access Controls: We limit access to personal and project data to authorized personnel only.

• Regular Security Audits: We conduct routine security assessments to ensure the app’s security.

5. Data Retention

We retain your personal information and project data for as long as necessary to provide our services, fulfill our contractual obligations with governmental entities, comply with legal requirements, or resolve disputes. When data is no longer required, we securely delete or anonymize it.

6. User Rights and Choices

You have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccuracies in your personal data.

• Deletion: Request deletion of your personal data, subject to governmental or legal obligations.

• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact our Data Protection Officer at [Insert Email].

7. Third-Party Integrations

GeoMACE integrates with ArcGIS Online and other mapping services. By using these features, you agree to the respective privacy policies of these services. We are not responsible for the data practices of third-party services.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences in your browser settings.

9. Children’s Privacy

GeoMACE is not intended for children under the age of 13, and we do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via the app or email. Your continued use of GeoMACE after changes signifies acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MACE Qatar Contracting and Engineering Company W.L.L.
Email: gis.support@mace-qatar.com
Address: Zone 56 (Ain Khalid), Salwa Road - Al Harith Bin Omair Street No. 342 Bldg No. 3. Doha, State of Qatar.